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Answers, policies, and everything you need to know in one place.
FAQ
Frequently Asked Questions
What’s a stack, and how do goals work?
A stack is your shared group balance. Inside each stack, you can set up goals or microstacks — like “rent,” “groceries,” or “trip fund.” When you create a goal, you set how the total amount is split across members. Contributions automatically add up to 100% of the goal, and goals can be one-time (like a gift) or recurring (like rent).
What happens if a stack is deleted or someone leaves?
If a stack is deleted, every member automatically gets back their share of the remaining balance based on the percentage they contributed. If a member is removed, their portion is instantly returned to them the same way. No money ever gets lost or stuck.
How do rewards work?
Every time you use your StackIt card, you earn rewards in crypto. You can hold your rewards, buy or sell more using MoonPay, or move them in or out of your wallet through our secure partner, Privy.
How does the StackIt card work?
Each stack comes with its own virtual debit card, authorized for the full balance of that stack. That means anyone on the stack can use the card — so only add people you trust. You can add the card to Apple Pay or Google Pay, or use it online like any debit card.
How is my money and crypto kept safe?
We use Plaid to securely connect bank accounts, Stripe to issue cards, Privy to handle wallets, and MoonPay for crypto purchases and sales. Your money is stored with regulated banking partners in FDIC-insured accounts, and your wallet keys are secured through Privy’s infrastructure.
What’s a stack, and how do goals work?
A stack is your shared group balance. Inside each stack, you can set up goals or microstacks — like “rent,” “groceries,” or “trip fund.” When you create a goal, you set how the total amount is split across members. Contributions automatically add up to 100% of the goal, and goals can be one-time (like a gift) or recurring (like rent).
What happens if a stack is deleted or someone leaves?
If a stack is deleted, every member automatically gets back their share of the remaining balance based on the percentage they contributed. If a member is removed, their portion is instantly returned to them the same way. No money ever gets lost or stuck.
How do rewards work?
Every time you use your StackIt card, you earn rewards in crypto. You can hold your rewards, buy or sell more using MoonPay, or move them in or out of your wallet through our secure partner, Privy.
How does the StackIt card work?
Each stack comes with its own virtual debit card, authorized for the full balance of that stack. That means anyone on the stack can use the card — so only add people you trust. You can add the card to Apple Pay or Google Pay, or use it online like any debit card.
How is my money and crypto kept safe?
We use Plaid to securely connect bank accounts, Stripe to issue cards, Privy to handle wallets, and MoonPay for crypto purchases and sales. Your money is stored with regulated banking partners in FDIC-insured accounts, and your wallet keys are secured through Privy’s infrastructure.